SALESFORCE – HARNESSING THE POWER AND FLEXIBILITY OF CLOUD

In: EApps Global, Salesforce, Virtual Assistant

In trying to meet business goals, the restrictions of legacy systems hinder the growth of organizations. It takes a long time to assess, produce and deploy new technological innovations in the monolith of a traditional CRM system. These systems are expensive, unwieldy, inflexible and held together by a wicker-basket-like network of add-ons and workarounds. However, there is a solution – one which has a higher speed to market, is cost-optimised, fast and can deliver compelling and customised user-experience across the audience.

By adopting agile and cloud-powered operations, there is a shorter innovation cycle and higher revenue growth for organizations. Paving the road and heralding an era of an agile, customer-centric ecosystem and cloud-powered operations is Salesforce which fits the bill as the best CRM for your customers.

A growing pressure among businesses is to drive down cost, boost competitiveness, open up new revenue streams and respond in rapid and agile ways to fast-changing consumer demands. There are a few detriments which can be hard to overcome while moving from a legacy system to a Salesforce-backed eco-system. Let us list out a few challenges and look at possible solutions which can grow your business at a lower-cost.

• Time and money are the major factors while implementing a robust end-to-end system or integrating\upgrading from legacy systems.
• Though it is quite easy to learn, build and implement in Salesforce, it is still a niche skill in the developer community. This makes for a trying recruitment cycle – be it hiring or retaining developers.
• As a direct consequence, the cost of labour is very high on a global scale.

How do industry-leaders jump over these hurdles and still deliver exceptional work on time? Simple, they have tapped on to the potential of hiring remote resources for such a niche skill.

The first challenge for any business is time and money while implementing a new system. Though it is not exactly an inexpensive solution to implement, it is money well-spent for the exponential growth of your organization. There are many factors which will affect the cost of a Salesforce implementation – the size of your organization, migration from another CRM, integrating with other applications and training. Most of the Salesforce partners or contractors can charge anywhere from 10£ per hour to 110£ per hour as it is a niche skill in the current scenario.

It all comes down to the point where you will have to compromise between quality developers and cheap labour. However, to hold your edge over your competitors you can never compromise on the quality over cost. As a solution, major players have teams at remote locations which consist of the cream of management consultants and skilled CRM resources who deliver solutions across marketing, sales and customer service. They believe that the talent pool of resources available in other locations for Salesforce is at par with the best of consultants on a global scale and prove it repeatedly through successful project implementations. This unique global delivery model can help your organizations build and execute cloud-based Salesforce solution from anywhere in the world with no compromise to the quality of build or adherence to delivery timelines.

There is a common misconception about the effectiveness of communication between native English speakers and those whose mother tongue is not English. A misconstrued perception, as the Salesforce-trained resources would have undergone fifteen years of pre-university education where the medium of teaching is English. These resources who work from remote locations usually have an impeccable grasp of the language and can convey their inputs and insights with no hiccups. By creating an end-to-end remote operating model with no communication barrier, you will have a streamlined system which delivers value to your customers, on time. This helps your business to be fast-paced, collaborative and decisive.

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