Outsourced or remote staff: Which one is ideal for your company?

In: Blog, Resource as a Services, Virtual Assistant

It is common for businesses to consider outsourcing and remote staffing as two sides of the same coin. Although both the staffing models operate under similar parameters, the lines of control are distinct in each of the models, the nature of engagement is different, and each model has a completely different approach to work. This is in part due to the conditions that led to the development of these two models to serve specific and strategic business interests. Today, both models have evolved into separate industries that help to ensure business continuity.

When the outsourcing industry evolved about a decade ago, technological advancements and process controls helped ensure continuous work improvement. Outsourcing not only enhanced the bottom line but also became a strong economic driver. Businesses used external resources for their projects, tasks, and even entire operations. These resources, who are not the company’s staff but belong to a third-party provider, rarely got to know or be in touch with the companies for which they worked.  Instead, the companies pass on the instructions and obtain compliance from the outsourcing third-party provider.

In remote staffing, the resources directly report to the clients, who interact with them and manage their performance. At first glance, it may look like regular employment, but then the resources work from remote locations and their affairs are controlled by third-parties. Unlike outsourced staff, a remote resource can represent the client in many situations. They are ideally suited to assist the clients in handling CRM, digital marketing, HR, administration, payroll, etc. In this model, the client/company has control in choosing the person with the ideal fit. It is possible for clients to save expensive resourcing costs by getting experienced remote staff to work for them. This is a great boon for startups, SMEs, solo entrepreneurs, and other bootstrapped companies that sorely need talented expertise at affordable packages.

Here is a very objective comparison of both the models:

Outsourced staff Remote staff
The client has to depend on the third-party agent to supply the staff The client has the freedom to choose staff
Outsourced staff reports to the agent vendor Remote staff directly reports to you
Perfect for handling huge quantities of work Ideal for handling ad hoc work-related scenarios
Staff may be ticketed to handle your projects or tasks Staff appointed for the task rarely deviates from the standard operating procedure
Risk of inexperienced staff Expert staff can be hired to handle the tasks
Staff is adept in handling repetitive tasks Staff can work in different domains (core operations) and benefit from the learning curve

For many UK-based clients, EApps Global has successfully placed remote staff who have delivered consistent work and put in their expertise to help clients grow. Remote staffing is an ideal solution for businesses who could benefit from having access to a wider talent pool at reduced labour cost.

For more information on remote staffing, Contact us!

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